Privacy Policy

General Use

We use your personal data:

• To provide goods and services to you.
• To tailor your experiences with us.
• To manage any registered account(s) that you may hold with us.
• To verify your identity.
• For fraud prevention, detection, crime and related purposes.
• To safeguard our staff, contractors and worker including in relation to the risk of modern slavery and exploitation.
• Where agreed, to contact you electronically about promotional offers, products and services where we believe they may be of interest to you.
• For marketing purposes to tailor as well as personalise products and services.
• To train and manager our team, and to develop new and existing products and services.
• For customer insight and market research so we can better understand our customers needs.
• To allow us to manage customer service interactions with you, including refunds.
• When we have a legal right or duty to utilise or provide your information, for example within a legal dispute or an investigation by a public body

Marketing

Promotional Communications

We use your personal data to send you marketing messages by email and other electronic communication methods (with your consent).

We aim to update you about products and services, which could be of interest and relevance to you as an individual. 

You have the right to opt out of any marketing communications at any time by:

• Changing your preferences.
• Using the unsubscribe link.
• Contacting our support team.

Online activity

If you purchase from us online, we may collect data directly from you, as well as analysing your browsing and purchasing activity, and your responses to our marketing communications. The results of this analysis allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use software and automated processing technology.

Digital Advertising

If you visit any of our websites, you may see personalised advertisements for Sorting Your Hosting branded products and services whilst using other websites, including social media platforms. Any advertisements you see will relate to products you have view whilst browsing our websites on your computer or other devices or which we believe might be of interest to you.

These advertisements are provided by our partners using cookies and similar technologies placed on your computer or other devices (please see further information on the use of cookies within our cookie policy). You can reject all non-essential cookies at any time.

Sharing data with third parties

Our service provides and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include connectivity, data centre, IT and marketing service provides as well as fraud prevention and identification partners.

We only allow our service provides to handle your personal data when we have confirmed that they have appropriate data protection and security controls in place. We also impose contractual obligations on service provides relating to data protection and security, which mean they can only use your data to provide services to us and to you, they may no use the data for any other purposes.

Other third parties

Aside from our service provides, we will not disclose your personal data to any third parties, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

• Other members of the Sorting You Group.
• Credit reference agencies, banks, and payment card issuers for payment and related purposes.
• Third party marketing partners to deliver advertising to you.
• Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so in order to comply with legal obligations, exercise our legal rights, the prevention, detection, investigation of crime or prosecution of offenders, and to safe guard and protection our employees, customers or other persons.

Social Media Platforms and Search Engines

If you have an account or use; Google, Meta and accept cookies on our website, your personal data, including purchasing and browsing activity will be shared with them. This data is shared so that the social media companies and / or search engines can serve tailored and personalised advertisements to you (including relevant products and services) when you are using their platforms and apps.

For certain data processing activities, Google or Meta will be acting as a data controller using data solely for their own purposes. In some circumstances, Meta will be acting as a joint data controller with Sorting Your Hosting.

As required under data privacy laws, we have entered into agreements with Meta which determine the parties' respective responsibilities for compliance with the obligations under the UK General Data Protection Regulation relating to the joint processing. These agreements are referred to as the Controller Addendum for Meta.

It is agreed that we are responsible for providing data subjects with the information set out above, and that Meta is responsible for enabling data subjects' rights under Articles 15-20 of the UK GDPR with regard to the personal data stored by Meta after the joint processing.

How long do we keep your data?

We will not retain your data for any longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years.